TERMS & CONDITIONS
Here comes the small print..........
Privacy Policy
We are committed to protecting and respecting your privacy. This Privacy Policy sets out details of the information that we may collect from you and how we may use that information.
In this Privacy Policy, we or us or the shop refers to Zapita Limited, a company incorporated in England and Wales (with registered number 7480418) whose registered office is at 17 Downing St, Farnham, Surrey GU9 7PB, United Kingdom. Our website refers to www.zapita.co.uk
What information do we collect?
We may collect the following information about you:
• your name
• your email address
• your billing, delivery or home address and telephone numbers (including mobile numbers)
• details of your purchases and orders
• your online browsing activity
• your communication and marketing preferences
• your correspondence and communications with us including notes of telephone calls and e-mail exchanges
• details of reviews which you post
• your attendance at events we run
• your competition answers or other competition submissions
• other publicly available personal data, including any which you have shared via a public platform (such as a Twitter feed or public Facebook page).
This list is not exhaustive and sometimes we may need to collect additional data for the purposes set out in this Notice. Some of your personal data is collected directly, for example, when you make a purchase on our websites or enter a competition. Other personal data is collected indirectly, for example, your browsing or shopping activity.
We work, from time to time, closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) who provide services to us and may receive information about you from them. In particular, all payments are provided through a trusted third party payment service provider. We may also collect personal data from third parties who have your consent to pass your details to us.
How your information is used
Depending on how you are interacting with us, we (and trusted partners acting on our behalf) use your personal data:
• to fulfil contractual agreements between you and us (for example when you place an order for products through our website)
• to manage any registered account(s) that you hold with us
• to verify your identity
• to respond to a query and manage other customer service interactions with you
• to send you information about our products by post
• for market research purposes - to better understand your needs
• to provide you with a personalised browsing experience when using our website
• to send you details (by phone, e-mail or SMS) of promotional offers and products and services which we think may interest you, where you have consented to this (and have not withdrawn such consent)
• to let you know about and invite you to events
• to administer competitions we run from time to time
We may also use your personal data:
• for crime and fraud prevention, detection and related purposes
• to comply with legal and regulatory requirements
• to assess, operate and improve our website, the services provided through it and customer services
• where we have a legal right or duty to use or disclose your information (for example in relation to an investigation by a public authority or in a legal dispute)
We may also use your information to create anonymous data (whereby you cannot be identified) for market profiling purposes which may be used by us solely.
We will not share your information with third parties in order for that third party to provide direct marketing communications to you, unless you have provided your consent for such use. Such third parties will have their own policies relating to the way in which your information may be used.
In order to make certain services available to you, we may need to share your personal data with some of our service partners. These include IT, delivery, marketing service providers and analytics and search engine providers that assist us in the improvement and optimisation of our website and customer service.
We only allow our service providers to handle your personal data when we have confirmed that they apply appropriate data protection and security controls. We also impose contractual obligations on service providers relating to data protection and security, which mean they can only use your data to provide services to us and to you, and for no other purposes.
Legal Basis for Using Your Information
We are allowed to use personal information only if we have a proper reason to do so. This includes sharing it with third parties in certain circumstances. The law says we must have one or more of these reasons:
• To fulfil a contract we have with you
• When it is our legal duty
• When it is in our legitimate interest
• When we have your consent
A legitimate interest is when we have a business or commercial reason to use your information. But even then, it must not unfairly go against what is right and best for you. For example, we will use your information to action an order you have placed on-line on our website on the basis that this is a legitimate interest and is necessary to fulfil the contract.
In general, we only rely on consent as a legal basis for processing in relation to sending direct marketing communications to customers via email or text message.
Customers have the right to withdraw consent at any time. Where consent is the only legal basis for processing, we will cease to process data as soon as we can after consent is withdrawn.
International Transfers
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA) which may have lower standards of data protection. It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal information, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Notice. If we do transfer information to our agents or advisers outside of the EEA, we will make sure that it is protected in the same way as if it was being used in the EEA. We’ll use one of the safeguards below.
We are committed to protecting and respecting your privacy. This Privacy Policy sets out details of the information that we may collect from you and how we may use that information.
In this Privacy Policy, we or us or the shop refers to Zapita Limited, a company incorporated in England and Wales (with registered number 7480418) whose registered office is at 17 Downing St, Farnham, Surrey GU9 7PB, United Kingdom. Our website refers to www.zapita.co.uk
What information do we collect?
We may collect the following information about you:
• your name
• your email address
• your billing, delivery or home address and telephone numbers (including mobile numbers)
• details of your purchases and orders
• your online browsing activity
• your communication and marketing preferences
• your correspondence and communications with us including notes of telephone calls and e-mail exchanges
• details of reviews which you post
• your attendance at events we run
• your competition answers or other competition submissions
• other publicly available personal data, including any which you have shared via a public platform (such as a Twitter feed or public Facebook page).
This list is not exhaustive and sometimes we may need to collect additional data for the purposes set out in this Notice. Some of your personal data is collected directly, for example, when you make a purchase on our websites or enter a competition. Other personal data is collected indirectly, for example, your browsing or shopping activity.
We work, from time to time, closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) who provide services to us and may receive information about you from them. In particular, all payments are provided through a trusted third party payment service provider. We may also collect personal data from third parties who have your consent to pass your details to us.
How your information is used
Depending on how you are interacting with us, we (and trusted partners acting on our behalf) use your personal data:
• to fulfil contractual agreements between you and us (for example when you place an order for products through our website)
• to manage any registered account(s) that you hold with us
• to verify your identity
• to respond to a query and manage other customer service interactions with you
• to send you information about our products by post
• for market research purposes - to better understand your needs
• to provide you with a personalised browsing experience when using our website
• to send you details (by phone, e-mail or SMS) of promotional offers and products and services which we think may interest you, where you have consented to this (and have not withdrawn such consent)
• to let you know about and invite you to events
• to administer competitions we run from time to time
We may also use your personal data:
• for crime and fraud prevention, detection and related purposes
• to comply with legal and regulatory requirements
• to assess, operate and improve our website, the services provided through it and customer services
• where we have a legal right or duty to use or disclose your information (for example in relation to an investigation by a public authority or in a legal dispute)
We may also use your information to create anonymous data (whereby you cannot be identified) for market profiling purposes which may be used by us solely.
We will not share your information with third parties in order for that third party to provide direct marketing communications to you, unless you have provided your consent for such use. Such third parties will have their own policies relating to the way in which your information may be used.
In order to make certain services available to you, we may need to share your personal data with some of our service partners. These include IT, delivery, marketing service providers and analytics and search engine providers that assist us in the improvement and optimisation of our website and customer service.
We only allow our service providers to handle your personal data when we have confirmed that they apply appropriate data protection and security controls. We also impose contractual obligations on service providers relating to data protection and security, which mean they can only use your data to provide services to us and to you, and for no other purposes.
Legal Basis for Using Your Information
We are allowed to use personal information only if we have a proper reason to do so. This includes sharing it with third parties in certain circumstances. The law says we must have one or more of these reasons:
• To fulfil a contract we have with you
• When it is our legal duty
• When it is in our legitimate interest
• When we have your consent
A legitimate interest is when we have a business or commercial reason to use your information. But even then, it must not unfairly go against what is right and best for you. For example, we will use your information to action an order you have placed on-line on our website on the basis that this is a legitimate interest and is necessary to fulfil the contract.
In general, we only rely on consent as a legal basis for processing in relation to sending direct marketing communications to customers via email or text message.
Customers have the right to withdraw consent at any time. Where consent is the only legal basis for processing, we will cease to process data as soon as we can after consent is withdrawn.
International Transfers
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA) which may have lower standards of data protection. It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal information, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Notice. If we do transfer information to our agents or advisers outside of the EEA, we will make sure that it is protected in the same way as if it was being used in the EEA. We’ll use one of the safeguards below.
Transfer it to a non-EEA country with privacy laws that give the same protection as the EEA. Our standard practice is to use ‘standard data protection clauses’ which have been approved by the European Commission for such transfers. Those clauses can be accessed here.
Transfer it to organisations that are part of Privacy Shield. This is a framework that sets privacy standards for data sent between the US and EU countries. It makes sure those standards are similar to what is used within the EEA.
How long do we keep your data?
We will not retain your data for longer than necessary for the purposes set out in this Privacy Notice. Different retention periods apply for different types of data.
Your Privacy Rights
You have the right to contact us in order to find out what information we hold about you or to access or correct any information we hold about you. You can also request the erasure of the information that we hold about you.
To unsubscribe from marketing emails at any time, please click on the unsubscribe link at the bottom of any marketing email and update your account preferences. You may also contact us to inform us if you do not wish to receive any marketing materials from us.
Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. These websites have their own privacy policies and we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal information to these websites.
Contact details can be found on our website at www.zapita.co.uk
Transfer it to organisations that are part of Privacy Shield. This is a framework that sets privacy standards for data sent between the US and EU countries. It makes sure those standards are similar to what is used within the EEA.
How long do we keep your data?
We will not retain your data for longer than necessary for the purposes set out in this Privacy Notice. Different retention periods apply for different types of data.
Your Privacy Rights
You have the right to contact us in order to find out what information we hold about you or to access or correct any information we hold about you. You can also request the erasure of the information that we hold about you.
To unsubscribe from marketing emails at any time, please click on the unsubscribe link at the bottom of any marketing email and update your account preferences. You may also contact us to inform us if you do not wish to receive any marketing materials from us.
Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. These websites have their own privacy policies and we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal information to these websites.
Contact details can be found on our website at www.zapita.co.uk
TERMS & CONDITIONS OF SALE
References to "we", "us" and "our" shall be deemed to be references to Zapita Limited. References to "you", and "your" shall be deemed to be references to any person placing an order via this website.
OFFER TERMS AND CONDITIONS
PROMOTION CODES
Discount codes and promotions cannot be used in conjunction with any other offer. During our sales our products are already discounted so your promotion or discount code will not be valid when purchasing sale items. The offer is subject to availability on full priced items only.
GENERAL TERMS AND CONDITIONS
PLACING AN ORDER
By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with or unclear about any aspect of these terms, please contact us on 07874 082444, or by email at info@zapita.co.uk or post using the address given below.
By placing an order via this website for goods on offer by Zapita, you are making an offer to Zapita Limited to purchase the goods detailed in your order upon the terms described in your order.
Once you have placed an order we will send you a confirmation that your order has been received but this is not a confirmation that your offer to purchase the goods has been accepted. A contract between you and Zapita Limited for the sale of our products will only exist once an order has been accepted, processed and despatched to you. Your credit/debit card will be authorised when your order is placed. This does not affect your statutory rights.
Prices and availability of goods are subject to change without notice. A delivery charge will be added to your order value where appropriate.
Where dates are quoted for delivery these are estimated delivery dates only and may be subject to change. We can accept no liability for any loss or damage (whether direct or indirect) if delivery takes place at any time other than the estimated date for delivery.
GIFT VOUCHERS
Gift Vouchers can be exchanged for merchandise by phone on 07874 082444 and at our store in Farnham, Surrey. Gift Vouchers cannot be exchanged or refunded for cash. Gift Vouchers can be used towards the purchase of goods at a higher price than its face value upon payment of the difference. Zapita Limited is under no liability for replacement or refund should vouchers be lost, stolen, damaged or destroyed whether they have been redeemed or not. Furthermore, we reserve the right to refuse any vouchers that have been modified, damaged or defaced. Gift Vouchers are only valid with a unique serial number.
CONFORMITY OF GOODS
We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, specifications and descriptions of products on this website are not intended to be binding and are intended only to give a general description of the products. Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used to view the products.
STOCK AVAILABILITY
We endeavour to display through this website many items from our range with an indication of the sizes, colours we have available.
YOUR RIGHT TO CANCEL
You have a right to cancel your order in writing within seven days of receipt and receive a refund of all charges You will then need to return the item(s)as per our returns policy either to our shop or by post. Parcels returned by post are returned at your own cost.
RETURNS POLICY
If you are not entirely delighted with the products that you have chosen you may return them to us within 14 days of receipt. We will be happy to offer you an exchange or, if you wish, a refund provided that the products are returned complete, in perfect condition, unused and in the original packaging. Items can be returned outside this period if they are found to be faulty but please take extra care to read the Product Care information or any specific care instructions provided with your purchase. We cannot accept an item returned as faulty if the appropriate product care instructions have not been followed and the damage caused to the product is clearly due to wear and tear or misuse. Return of an item is at your own cost unless the item is faulty.
PRICES
All prices quoted on this website are accurate at the time of publication, are quoted in pounds sterling and where appropriate are inclusive of UK sales tax (VAT) at the current rate.
DISCLAIMER & LIMITATIONS OF LIABILITY
Zapita Limited does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members, agents, directors or employees or for any fraudulent misrepresentation. To the fullest extent permitted by law and save as provided above, neither Zapita Limited nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Zapita Limited or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.
The limitations of liability in these conditions shall apply equally for the benefit of Zapita Limited and any other associated company of Zapita Limited as if references to Zapita Limited included references to each such associated company.
While Zapita Limited uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Zapita will not be responsible for any errors or omissions or for the results arising from the use of such information .While Zapita takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.
Further, Zapita will not be responsible nor liable for your use of any other websites which you may access via links within this website. Zapita does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with Zapita. The entire liability of Zapita under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.
Zapita will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.
Zapita may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific permission in writing of The White Company.
No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.
COPYRIGHT AND TRADEMARK
The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of The White Company (London) LLP or its content and technology providers or their respective owners. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited save that you may:
Copy, print (one copy only) or download extracts of the material on this website for the sole purpose of using this website in good faith for domestic purposes or placing an order with Zapita; and
Copy print (one copy only) or download the material on this website for the purpose of sending to individual third parties for their personal information provided that you do seek no commercial advantage or benefit from so doing and you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.
LAW AND TERRITORY
These Terms and Conditions and your use of our website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights. This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.
OUR DETAILS
ZAPITA LIMITED, 31 Snode Hill, Beech, Alton
Company Registration Number 7480418
RETURNS POLICY
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